What do we do
We ask questions to get to what's really important. We're betting on creative work tools.
We explore
Observing and understanding people and their interaction with digital services is the starting point for designing new or improved solutions. Through exploratory workshops, in-depth interviews, quantitative research, and usability studies, we verify what is important for users. Research along the customer journey and working with the business and customer touch points allow us to design new value for the user.
Why are we doing this?
To find out what is important to you and to the recipients of your products and services.
What do you get
Knowledge support in making decisions to translate investments into profits - from satisfied, loyal customers.
WE CONDUCT QUALITATIVE AND QUANTITATIVE RESEARCH, AS WELL AS USABILITY TESTS
WE CONDUCT EXPLORATORY AND RESEARCH WORKSHOPS
WE ANALYZE HOW USERS EXPERIENCE THE CUSTOMER JOURNEY
WE CONDUCT CONTEXTUAL RESEARCH OUTSIDE OUR WORKPLACE
WE USE THE DIARY RESEARCH METHOD
WE CONDUCT ETHNOGRAPHIC FIELD RESEARCH
We advise
We support our customers in preparing digital product development strategies and planning communication strategies. We also carry out the process of digital transformation of the product, using analyses of trends, customer journey, communication channels and user research, which provide data to support and plan the process.
Why are we doing this?
To jointly determine the direction your company is to take and what it has to do to achieve it.
What do you get
Thanks to us you will find an in-depth answer to the question related to your business problem, the situation you are in.
WE PROVIDE A NEW BUSINESS VALUE PROPOSITION
WE CREATE USER EXPERIENCE MAPS
WE USE WORKSHOP TECHNIQUES, CREATING A NEW BUSINESS MODEL
WE VERIFY AND GENERATE STAKEHOLDER MAPS
WE ANALYSE THE LIFE CYCLE OF A POTENTIAL CUSTOMER
WE ANALYSE TRENDS
We design
We deliver new value to users through the implementation of innovation, improvement of service ecosystem platforms. We conduct service design workshops, conduct research and test new digital services to verify, redesign and ultimately assess the value of the service to the end-user.
Why are we doing this?
To verify, redesign and finally assess whether our common product or service idea has real value for your customers.
What do you get
Effective solutions to challenges and problems of your users and business.
WE DESIGN DIGITAL SERVICES AND INTERFACES
WE TEST IDEAS AND CONCEPTS WITH USERS
WE KNOW HOW TO CREATE AND MANAGE THE EXPECTATIONS MAP
WE CONDUCT DESIGN WORKSHOPS ACCORDING TO THE METHODOLOGY OF DESIGN THINKING
WE PROVIDE READY-MADE DIGITAL SERVICE CONCEPTS THAT MEET CUSTOMER EXPECTATIONS
